Shipping Policy

At Edeliebe, we aim to make the ordering and delivery process straightforward and easy to understand. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Once your payment has been successfully confirmed, we will begin preparing your order. Orders are generally processed within 1–3 business days.

Orders placed during weekends or public holidays may begin processing on the following business day.

After your order has been prepared and shipped, available shipping information will be provided where applicable.

Shipping & Delivery

We currently offer standard shipping for online orders. The standard shipping fee is $12.99, while orders totaling $39.99 or more qualify for free shipping.

After an order has been shipped, delivery generally takes around 7–15 business days. This timeframe is an estimate and may vary depending on the destination, carrier arrangements, customs processing, weather, transportation conditions, and other circumstances that may affect delivery.

The estimated delivery period begins after the order has completed processing and does not include the initial processing time.

Delivery Information

Please make sure that your shipping address and contact information are complete and accurate when placing your order. An incorrect or incomplete address may affect the delivery process.

Delivery times may occasionally be longer than estimated due to circumstances outside our reasonable control. These may include carrier delays, customs procedures, severe weather, transportation disruptions, or other unexpected circumstances.

If you believe your order has been delayed beyond the expected delivery timeframe, please contact our customer support team and provide your order number so that we can assist you.

Changes to an Order

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate such requests, but changes or cancellations cannot always be guaranteed once an order has entered processing or shipment.

Shipping Questions

If you have any questions regarding your order, shipping status, or delivery, please contact our customer support team.

CUSTOMER SUPPORT EMAIL: [email protected]

Our support team is available Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

Contact Information

BRAND: Edeliebe
LEGAL COMPANY NAME: AURORA GARB TRADING PTE. LTD.
OWNER / REPRESENTATIVE: Huang Meie
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +1 8382313152
WEBSITE: edeliebe.com
BUSINESS ADDRESS: 60 PAYA LEBAR ROAD, #07-54, PAYA LEBAR SQUARE, SINGAPORE (409051)