Privacy Policy

At Edeliebe, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through edeliebe.com.

This Privacy Policy explains how AURORA GARB TRADING PTE. LTD., the operator of Edeliebe, collects, uses, stores, and protects personal information when you use our website and services.

1. Privacy Information

Brand: Edeliebe
Legal Company Name: AURORA GARB TRADING PTE. LTD.
Owner / Representative: Huang Meie
Website: edeliebe.com
Business Address: 60 PAYA LEBAR ROAD, #07-54, PAYA LEBAR SQUARE, SINGAPORE (409051)
Customer Support Email: [email protected]
Customer Support Phone: +1 8382313152
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

For privacy-related questions or requests, you may contact us at [email protected].

2. Information We Collect

We may collect personal information that you provide directly to us when you:

• Create or use an account
• Place an order
• Complete a purchase
• Contact our customer support team
• Subscribe to communications
• Submit information through forms on our website
• Participate in promotions or other website activities

Depending on how you interact with Edeliebe, the information we may collect includes:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Product preferences and related purchase information
• Customer service communications
• Account information, where applicable

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages viewed, referring website, and general website usage information.

3. How We Use Your Information

We may use collected information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and updates
• Respond to customer inquiries
• Provide customer support
• Manage customer accounts
• Improve our products, website, and services
• Maintain website security and prevent fraudulent or unauthorized activity
• Analyze website performance and usage
• Provide relevant marketing communications where permitted
• Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes and in accordance with applicable privacy and data protection requirements.

4. Payment Information

Payments made through Edeliebe may be processed by third-party payment service providers.

We generally do not directly store complete payment card numbers or security codes on our own systems. Payment information is handled by the applicable payment provider according to its own privacy and security practices.

The payment information necessary to complete a transaction may be shared with the relevant payment service provider for payment authorization, processing, fraud prevention, and transaction management.

5. Shopify and Service Providers

Our online store is operated using Shopify services. Information necessary to operate the store, process orders, manage checkout, maintain website functionality, and provide related services may be processed through Shopify and its service providers.

We may also work with third-party service providers for purposes such as:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting and technical services
• Analytics
• Customer support
• Fraud prevention
• Marketing and advertising

These service providers may process personal information only as necessary to provide their relevant services or as otherwise permitted by applicable requirements.

6. Cookies and Similar Technologies

Edeliebe may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Maintain shopping cart and checkout functionality
• Understand website traffic and usage
• Improve website performance
• Measure marketing and advertising effectiveness
• Support security and fraud prevention

Some cookies may be placed or accessed by third-party service providers that provide analytics, advertising, payment, or other website-related services.

Where required, we will provide appropriate cookie choices or consent mechanisms. You may also manage certain cookie settings through your browser.

Please note that disabling certain cookies may affect some website functions, including shopping cart or checkout functionality.

7. Analytics and Advertising

We may use analytics and advertising technologies to understand website usage, measure marketing performance, and improve the relevance of our advertising.

Where such technologies are enabled, third-party providers may receive certain information about website interactions, device information, or online activity in accordance with their applicable privacy practices.

Where AppLovin or other advertising technologies are used on the website, related information may be processed for advertising measurement, attribution, fraud prevention, and campaign performance purposes, subject to applicable consent and privacy requirements.

8. How We Share Information

We do not sell your personal information as a standalone product.

We may share information when reasonably necessary with:

• Payment processors
• Shopify and related ecommerce service providers
• Shipping and fulfillment providers
• Customer service providers
• Analytics providers
• Advertising and marketing service providers
• Fraud prevention and security providers
• Professional advisers or service providers
• Government authorities or other parties where required by applicable law

The information shared is limited to what is reasonably necessary for the relevant purpose.

9. International Data Processing

Because we work with service providers that may operate in different countries or regions, your personal information may be processed or stored outside the country where you are located.

Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable privacy and data protection requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, security, dispute resolution, fraud prevention, and compliance with applicable requirements.

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored through our website.

12. Your Privacy Rights

Depending on applicable privacy and data protection requirements, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed

To make a privacy-related request, please contact us at:

[email protected]

We may need to verify your identity before processing certain requests. Some requests may be subject to applicable legal or operational limitations.

13. Marketing Communications

Where permitted, we may send you information about products, services, promotions, or other updates that may be relevant to you.

You may unsubscribe from marketing communications by using the unsubscribe option included in the relevant communication or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential transactional or service-related messages, such as order confirmations, shipping updates, or customer service responses.

14. Children's Privacy

Edeliebe's website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable requirements.

If you believe that a child has provided personal information to us improperly, please contact us at [email protected] so that we can review and take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable privacy requirements.

When changes are made, the revised policy will be made available on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or wish to submit a privacy-related request, please contact us:

Edeliebe
AURORA GARB TRADING PTE. LTD.
60 PAYA LEBAR ROAD, #07-54, PAYA LEBAR SQUARE, SINGAPORE (409051)
Email: [email protected]
Phone: +1 8382313152
Website: edeliebe.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)