Return & Refund Policy

At Edeliebe, we want you to feel comfortable with your purchase. If an item does not meet your expectations, you may request a return in accordance with the conditions below.

Return Period

We accept eligible return requests within 30 days of delivery.

To start a return, please contact our customer support team within the applicable return period and provide your order information and the reason for the request.

Return Conditions

To be eligible for a return, items should generally meet the following conditions:

• Items must be unused and unworn.
• Items should remain in their original condition.
• Items should not have been washed, altered, or damaged after delivery.
• Items should be returned with applicable original packaging where reasonably possible.
• Items that show signs of use, damage, or alteration may not qualify for a refund.

Certain items may not be eligible for return where their condition, nature, or applicable restrictions prevent resale.

Return Request

Before sending any item back, please contact us first at:

CUSTOMER SUPPORT EMAIL: [email protected]

Please include your order number and relevant details about the item. Our customer support team will review the request and provide the applicable return instructions.

Please do not send a return to an address listed on this website unless specifically instructed by our customer support team.

Refunds

Once an approved return has been received and reviewed, the refund process will be initiated for eligible items.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on the payment provider, financial institution, and payment method.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or an item is missing, please contact us as soon as reasonably possible.

Please provide your order number and a clear description of the issue. Supporting photos or other relevant information may be requested so that we can properly review the situation and determine an appropriate resolution.

Exchanges

We do not guarantee direct exchanges for every item or size.

If you need a different size, color, or product, please contact our customer support team. Depending on the circumstances and product availability, we may recommend returning the original item and placing a new order.

Return Shipping

Return shipping arrangements and any applicable return shipping costs may depend on the reason for the return and the circumstances of the order.

Where a return is requested because of an incorrect, damaged, or otherwise fulfillment-related issue, please contact us before sending the item back so that the appropriate arrangements can be reviewed.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed once an order has entered processing or fulfillment.

General Information

Return and refund requests are reviewed individually based on the order information and condition of the relevant item.

We aim to handle requests in a clear and consistent manner and to provide customers with appropriate information throughout the process.

Please retain your order confirmation and relevant purchase information until your order and any applicable return or refund matter has been fully resolved.

Contact Information

BRAND: Edeliebe
LEGAL COMPANY NAME: AURORA GARB TRADING PTE. LTD.
OWNER / REPRESENTATIVE: Huang Meie
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +1 8382313152
WEBSITE: edeliebe.com
BUSINESS ADDRESS: 60 PAYA LEBAR ROAD, #07-54, PAYA LEBAR SQUARE, SINGAPORE (409051)