FAQ

What products does Edeliebe offer?

Edeliebe is an online women's casual fashion brand offering everyday styles across Denim, Dresses, Knitwear, and Outerwear. Our collections focus on comfortable, versatile pieces that can be easily incorporated into an everyday wardrobe.

How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays may begin processing on the following business day.

How long does shipping take?

After an order has been shipped, the estimated delivery time is generally 7–15 business days. Actual delivery times may vary depending on the destination, carrier arrangements, customs processing, weather, and other transportation conditions.

How much does shipping cost?

Standard shipping is $12.99. Orders totaling $39.99 or more qualify for free shipping. The applicable shipping cost will be shown during checkout.

Will I receive tracking information?

When tracking information is available for your order, it will be provided after the order has been shipped. Tracking updates may take some time to appear depending on the carrier.

Can I change or cancel my order?

If you need to change your order information or request a cancellation, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot always be guaranteed once an order has entered processing or shipment.

Can I return an item?

Eligible items can generally be returned within 30 days of delivery.

Items should be unused, unworn, and in their original condition. Please contact our customer support team before sending anything back so that we can provide the appropriate return instructions.

How will I receive my refund?

Once an approved return has been received and reviewed, the applicable refund will generally be issued to the original payment method.

The time required for the refund to appear may vary depending on your payment provider or financial institution.

What if I receive a damaged or incorrect item?

Please contact us as soon as reasonably possible and provide your order number along with details of the issue.

We may request photographs or other relevant information so that we can review the situation and determine an appropriate resolution.

Where can I get help with my order?

For questions about products, orders, shipping, returns, or other matters, please contact:

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Information

BRAND: Edeliebe
LEGAL COMPANY NAME: AURORA GARB TRADING PTE. LTD.
OWNER / REPRESENTATIVE: Huang Meie
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +1 8382313152
WEBSITE: edeliebe.com
BUSINESS ADDRESS: 60 PAYA LEBAR ROAD, #07-54, PAYA LEBAR SQUARE, SINGAPORE (409051)